Shipping policy
When will my order be despatched after placing it?:
We aim to despatch all items as quickly as possible. Since all our items are physically in stock, at our warehouse, we usually able to despatch from our end within less 24 hours for orders placed during Monday to Thursday, cut off time midnight, and Monday morning for orders placed on Friday to Sunday.
Since public holidays happen, and sometimes couriers have delays or other circumstances arise, our offical shipping times are Mondays - Fridays, that do not fall on public holidays, otherwise the next weekday. We usually far exceed this.
What type of shipping do you offer?:
We offer up to 3 options for Shipping, depending on which area the order needs shipped to.
We offer PAXI Store country wide, for delivery to your nearest or specified PEP/Tekkie Town/Shoe City, a Local Delivery to the door option for selected areas in Cape Town, an Economy Courier to the door for Selected Metro Areas country wide and a Remote Courier to the door country wide.
All shipping options available for your area is listed at checkout, along with the costs.
What will be the cost?:
All our shiping fees are charged at a flat rate, regardless of order size. If you 1 or 100 items, regardless of what the item is, the shipping fee will be the same.
We offer Paxi at R70, Courier to door at R100, Pudo locker to locker at R70 and Postnet to Postnet at R110.
How long will my parcel take to arrive?:
The delivery time depends on the type of shipping selected.
Paxi quotes 7 to 9 working days for the order to be ready for collection. Local delivery will be at your door within 2 working days from despatch, while usually taking one day. Courier will take up to 4 working days to be ready for and usually is quicker for major areas and areas closer to Cape Town.
How can I track my parcel?:
As soon as the item has been despatched, you will receive an e-mail from us, with a link to your order status page on the website, that will provide you with the tracking link for the particular provider.
Additionally, the Courier themselves will email, SMS, phone or whatsapp you additional information as per their internal policies.
What if my parcel is delayed?:
Please contact us via email or whatsapp. We will deal on your behalf with the service provider and find out what is going on.
What if my parcel is lost?:
Please contact us via email or whatsapp. We will deal on your behalf with the service provider and find out what is going on.
If the parcel is confirmed as lost or we have had no feedback from the courier after 7 days, we will handle the matter further on your behalf from our end, and refund you for the full value of the lost items and shipping costs from our own pocket so long, while dealing with the service provider and their insurer from our end on your behalf.
Do you offer Collections:
Unfortunately we do not offer collections, except for the PAXI option, which you can collect from your nearest or specified PEP/Shoe City/Tekkie Town for a fee of R70.